Handmade Gift Shop FAQs – Everything You Need to Know Before You Buy
Not sure about delivery, product care, or how to customise your order? We’ve got answers.
This page covers the most common questions our customers ask about shopping with Illuma Designs — from placing a custom order to caring for your handmade pieces. You’ll find all the answers you need in our handmade gift shop FAQs, designed to help you feel confident every step of the way.
❓ How do I order handmade gifts from Illuma Designs?
Ordering is easy! Simply browse our shop, choose your item, and customise if needed. You can personalise many of our products with colours, names, or styles. If you’re unsure about how to order handmade gifts, just contact us and we’ll walk you through it.
❓ What types of handmade items do you offer?
We specialise in three main categories:
- 3D printed gifts: models, toys, ornaments
- Resin home décor: coasters, trays, decorative pieces
- Vinyl custom products: personalised drinkware, clothing, and gifts
All are made with care in the UK and can be tailored to your needs.
❓ Are 3D printed gifts safe?
Yes — our 3D printed gifts are made from PLA, a non-toxic, biodegradable plastic. They’re safe for decorative use and display, but some items contain small parts that may not be suitable for young children.
❓ How do I care for resin items?
Caring for handmade gifts is one of the most common topics in our handmade gift shop FAQs, especially when it comes to Resin home décor is durable but delicate. To keep your pieces in great condition:
Dust gently with a soft or microfiber cloth
- Avoid direct heat, prolonged sunlight, and submersion in water
- Store flat and out of reach of pets or children
Still have resin home décor questions? Feel free to ask us directly.
❓ What’s the best way to clean vinyl items?
To preserve your vinyl custom product:
- Hand wash only — avoid dishwashers or strong soaps
- Do not scrub over the vinyl areas
- Air dry rather than using a dryer or heater
❓ What are your delivery times for handmade items?
We typically ship within 3–5 business days. For custom or made-to-order pieces, it may take a little longer. All items are shipped within the UK using reliable courier or Royal Mail services.
❓ Do you accept returns?
We accept returns for non-custom items in their original condition within 14 days. Custom orders are non-returnable unless there’s a fault. If you’re unsure about any policy before ordering, just reach out!
Still have questions?
We’ve covered the most common handmade gift shop FAQs here to help you feel confident in your order — from customisation to care.
If you still need help, our team is always happy to assist. Whether you have a question about materials, personalisation, delivery, or anything else, just reach out and we’ll guide you through it.
Didn’t find what you were looking for in our handmade gift shop FAQs? Contact us here and we’ll be happy to help!